Client Services

Our unparalleled expertise and personalized guidance will help you achieve your goals.

 

 

More Than Just a Voice on the Phone

A fundamental ingredient in the eChalk recipe for success is our passionate, dedicated Client Services team. Staffed with many former educators, our team brings guidance, support, and experience to help you through each and every step of implementing and adopting the eChalk system. We’re not an automated voice on the other end of the phone or a name in your email inbox—we’re a real partner for your district and school staff, accompanying you through the exciting process of transforming communications to impact leadership, teaching, and learning.

The Building Blocks of Great Service

Project Management

We work directly with your district leaders to identify goals, develop a project plan, and ensure the plan’s success.

Implementation Guidance
  • Technology - We provide your district’s technology team with experts who will build your Web sites, implement eChalk, and integrate it with your school’s current information systems.
  • Adoption - We work actively to help you build awareness of eChalk within your community. Our Project Managers give presentations to principals, teachers, and board members, write letters to parents, and get the word out through PR/publicity initiatives.
Professional Learning

Choose from a broad catalog of well-designed programs that can be customized to your district’s needs. On-site courses for specific groups (district staff, administrators, tech staff, or teachers) cover how to use our system and how to integrate it into the classroom.

Progress Tracking

Our staff provides comprehensive data to track your district’s progress and keep you on track with the project plan.

End User and Technical Support
  • Phone Support - You get real-time access to people who can help. Our toll-free support line connects you directly with our customer support specialists.
  • Email Support - We respond personally and promptly to each user’s email.
  • Online Support Center - Our extensive library of resources—including manuals, tutorials, videos, presentations, and more—can be accessed 24/7, for immediate guidance on every aspect of the Online Learning Environment